Interactive Process

When a request is received, an interactive, good faith dialogue with the requestor must be initiated to assess it and reach a mutually acceptable solution. If there is uncertainty about how to provide a requested accommodation, the requestor should be asked to help identify resources that would assist in granting the accommodation.

In most cases, the person with a disability or their representative knows best what accommodation will meet their needs. All communications during the interactive process will be delivered and documented via US Mail or email.

Timing is of the essence and unreasonable delay in making a determination on a request for reasonable accommodation can often be considered the same as improperly denying it.